Top 6 Reasons Businesses Lose Customers


68% – lost due to a perceived lack of interest from the product/service provider

14% – lost due to dissatisfaction with the product or service

9%  – lost to competition due to the superiority of their product or service

5%  – customers developed relationships with competitors by various means; product quality and service have no impact on the decision

3%  – customer relocates

1%  – customer becomes deceased

White House Study; Office of Consumer Affairs

Remember, your customers need to know that they are your top priority.  Ask for their business and make sure you earn it every time they do business with you.


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: